Refund & Cancellation Policy
Last updated: September 28, 2026
We hold your date and turn away other work once a session is booked, so the following terms apply to every booking with Carms Enterprise LLC.
Retainer
A 25% retainer is charged at booking and is non-refundable. It is credited toward your session total.
Cancellation by you
- More than 7 days before the session: any amount paid above the retainer is refunded in full.
- 72 hours to 7 days before: 50% of the session fee, less the retainer, is refunded.
- Less than 72 hours before, or no-show: the full session fee is due and no refund is issued.
Rescheduling
One free reschedule is available when requested at least 72 hours before your session, subject to availability within 90 days. Later reschedule requests are treated as a cancellation under the terms above.
Cancellation by us
If we cancel for any reason, you may reschedule at no cost or receive a full refund, including the retainer.
Weather and safety
Outdoor sessions affected by unsafe weather are rescheduled at no additional fee. This does not count against your free reschedule.
Delivered work
Because photography is a custom service, delivered galleries are not refundable. If you believe the delivery does not match the agreed scope, contact us within 7 days of delivery and we will review the shot list and re-edit or reshoot where the fault is ours.
How refunds are issued
Approved refunds are returned to the original payment method, normally within 5 to 10 business days of approval. Sales tax collected on a refunded amount is refunded with it.
Requesting a cancellation or refund
Email infos@carmsenterprise.sbs or call +1 860-397-1250 with your booking reference. Requests are effective when we receive them during business hours.